Refund & Cancellation Policy
Bookings on aknigam.com are non-refundable by default — paying up front is the filter that lets the Operator prep at strategy depth instead of sales depth. This Policy explains the limited circumstances in which a refund or reschedule is offered, and how each scenario is handled. It is written to be unambiguous so that no Booking ends in confusion.
// Contents
- 1. What this Policy covers
- 2. Default principle: non-refundable
- 3. Refund & reschedule scenarios at a glance
- 4. If the Operator cancels
- 5. If the Client cancels — more than 24 hours notice
- 6. If the Client cancels — less than 24 hours notice
- 7. No-show
- 8. If a deliverable is not delivered
- 9. Strategy Session $1,000 — engagement credit
- 10. Refund processing & timelines
- 11. Disputes & chargebacks
- 12. Enterprise engagements
- 13. How to request a refund or reschedule
1. What this Policy covers
This Policy applies to all productized strategy calls booked through the booking page:
- 30-min Scoping Call — USD 200
- 60-min Deep Dive — USD 400
- 90-min Strategy Session — USD 1,000
It does not govern enterprise engagements, audits, or retainers contracted under a separate consulting agreement; those engagements have their own refund and termination terms in the relevant Statement of Work (see Section 12 for guidance).
2. Default principle: non-refundable
Bookings are non-refundable. This is intentional. Paying up front:
- Filters for buyers who are serious about scaling.
- Lets the Operator prep at strategy depth, not sales depth.
- Removes the “will-this-actually-happen” uncertainty from both sides.
- Aligns expectations — you’ve invested, so the call gets used.
The exceptions to this default are spelled out in Sections 4–9. Outside those exceptions, no refund is offered.
3. Refund & reschedule scenarios at a glance
| Scenario | Outcome |
|---|---|
| Operator cancels (illness, conflict, force majeure) | Reschedule at no charge, or full refund if no slot found in 30 days |
| Client cancels with more than 24h notice | One free reschedule (within 30 days). No cash refund. |
| Client cancels with less than 24h notice | Forfeit. No refund. No reschedule. |
| Client no-shows | Forfeit. No refund. No reschedule. |
| Deliverable not delivered as scoped | Re-delivery or pro-rated refund |
| Strategy Session $1,000 client engages further within 90 days | $1,000 credited against engagement fee |
4. If the Operator cancels
If the Operator must cancel a confirmed Booking due to illness, scheduling conflict, force majeure, or other operational reason:
- The Operator will notify you as soon as practicable.
- You will be offered one or more replacement slot options at no additional charge.
- If you accept a replacement slot, the original payment carries forward; no refund is issued or required.
- If no mutually agreeable replacement slot can be confirmed within 30 days of the original scheduled date, you may request a full refund. The refund will be processed under Section 10.
5. If the Client cancels — more than 24 hours notice
If you cancel a confirmed Booking more than 24 hours before the scheduled start:
- You are entitled to one free reschedule per Booking.
- The reschedule slot must be confirmed within 30 days of the original cancellation.
- No cash refund is issued.
- If you do not confirm a replacement slot within the 30-day window, the Booking is forfeited and no further refund or reschedule is offered.
- Subsequent reschedules (beyond the first) may incur an administrative fee at the Operator’s discretion, communicated in advance.
6. If the Client cancels — less than 24 hours notice
Late cancellations cause real cost — prep time invested, calendar slot lost, opportunity cost on another buyer. If you cancel within 24 hours of the scheduled start:
- The Booking is forfeited.
- No refund is issued.
- No reschedule is offered.
- If you wish to engage again, a fresh Booking at full price is required.
For genuinely exceptional circumstances (medical emergency, bereavement, force majeure on your side), contact the Operator. The Operator may, at its sole discretion and on a case-by-case basis, offer a discretionary reschedule. This is a goodwill exception, not a right.
7. No-show
If you do not join the call at the scheduled time without prior notice:
- The Booking is treated as a no-show.
- The Booking is forfeited. No refund. No reschedule.
- The Operator will wait on the meeting link for up to 10 minutes after the scheduled start; after that, the call is considered missed.
- If technical problems on either side prevented the connection, contact the Operator within 24 hours of the scheduled start to discuss a goodwill reschedule (discretionary, not guaranteed).
8. If a deliverable is not delivered
Every Booking includes a written deliverable on a stated timeline (1-pager for 30-min and 60-min, strategy memo for 90-min). If the call takes place but the written deliverable is not provided within twice the stated timeline:
- The Operator will deliver the missing item as a priority.
- If delivery still has not happened within a further reasonable period, you may request a pro-rated partial refund covering the value of the missing deliverable (typically 25–50% of the Booking fee, agreed case by case).
- This Section does not apply if delivery was delayed due to your own non-response (e.g., requested clarification not provided).
9. Strategy Session $1,000 — engagement credit
The 90-min Strategy Session is a premium offering designed for buyers who may scope a larger engagement after the call. As an incentive:
- If you sign a scoped consulting engagement with the Operator within 90 days of the Strategy Session call date,
- then the full USD 1,000 paid for the Strategy Session is credited against the first invoice of that engagement.
Conditions:
- The credit applies only to the Strategy Session ($1,000) tier — not the 30-min or 60-min calls.
- The credit is honoured only once per Client.
- The credit is non-transferable and non-cashable; it has no value outside an engagement signed within the 90-day window.
- The credit does not stack with other promotional discounts.
- If no engagement is signed within the 90-day window, the credit lapses with no further obligation.
10. Refund processing & timelines
Where a refund is owed under this Policy:
- The refund is processed back to the original payment instrument used at booking. Refunds cannot be made to a different account.
- The Operator initiates the refund within 5 working days of approving the refund request.
- The funds typically reach you within 7–14 working days of initiation, depending on Razorpay’s processing window and your card-issuer/bank’s policy.
- The refund amount excludes any non-recoverable payment-gateway fees, currency-conversion fees, or international transaction fees charged by your bank.
- If the original transaction failed and was never settled, no refund is required (the amount is automatically released by the gateway).
11. Disputes & chargebacks
If you believe a refund is owed and cannot resolve it directly:
- Email the Operator at aknigam448@gmail.com with the Booking reference number and a clear description of the issue. The Operator will respond within 48 hours and seek to resolve the matter within 30 days.
- If the issue is not resolved through direct contact, the dispute-resolution process in Section 15 of the Terms & Conditions applies (good-faith negotiation, then arbitration / courts as applicable).
Chargebacks: Initiating a chargeback through your card issuer before exhausting the Operator’s grievance process is considered a breach of these Terms. The Operator reserves the right to recover related costs (gateway penalties, dispute-handling fees) and to decline future Bookings from Clients who do so without first contacting the Operator.
12. Enterprise engagements
This Policy does not govern audits, retainers, or multi-month consulting engagements. Each such engagement is contracted separately under a written Statement of Work (SOW), which includes its own:
- Payment milestones
- Termination terms (typically 30 days’ written notice)
- Refund or pro-ration terms
- Termination-for-convenience and termination-for-cause clauses
For enterprise procurement and SOW questions, contact aknigam448@gmail.com directly.
13. How to request a refund or reschedule
To request a refund (where this Policy provides for one) or a reschedule:
- Email aknigam448@gmail.com with the subject line: // REFUND REQUEST · B-XXXXXX or // RESCHEDULE REQUEST · B-XXXXXX — where B-XXXXXX is your Booking reference.
- Include the Booking date, the Booking format, and a brief reason.
- The Operator will acknowledge within 48 hours and respond substantively within 5 working days.
For urgent issues affecting an imminent call, WhatsApp +91 9565 275 739 is the fastest channel.