Terms & Conditions

In these Terms:

• “Operator,” “we,” “us,” or “our” means Akshay Nigam, a sole proprietor based in India operating as a digital growth consultant.
• “Site” means aknigam.com and all subdomains, pages, and related digital properties operated by the Operator.
• “Services” means the paid strategy calls offered via /book, any deliverables included in those calls, and any consulting work performed under a separate consulting agreement.
• “Client,” “you,” or “your” means the individual or organization booking, purchasing, or using the Services.
• “Booking” means a paid commitment to a specific call format (30-min Scoping, 60-min Deep Dive, or 90-min Strategy Session).
• “Engagement” means any longer-term consulting work entered into under a separately signed agreement.
• “Deliverable” means written or visual material produced as part of a Booking or Engagement, including 1-pagers, strategy memos, audits, and recommendations.

The Operator offers two service lanes.

3.1 Productized strategy calls

Three pre-priced call formats are available through the booking page:

• 30-min Scoping Call — USD 200. A 30-minute video or phone call with a follow-up 1-pager email within 24 hours of the call.
• 60-min Deep Dive — USD 400. A 60-minute working session with data review beforehand and a written 1-pager within 48 hours of the call.
• 90-min Strategy Session — USD 1,000. A 90-minute strategic session with NDA, prep questionnaire, and a 3–5 page written strategy memo within one week of the call.

All call formats include the prep, the call itself, and the stated written deliverable. They do not include any work outside the deliverable scope.

3.2 Enterprise engagements

Larger or longer-term work — audits, multi-month consulting, retainers — is offered on a separate, scoped, contracted basis. Such engagements are governed by a written consulting agreement (Statement of Work) and the relevant Master Services Agreement; these Terms apply only to the extent they are not overridden by that engagement-specific contract.

5.1 Slot delivery

Within 24 hours of successful payment, on weekdays, the Operator will send 3–5 calendar-slot options by email. The Client confirms a slot by reply; the Operator then issues a calendar invite (Google Calendar) with the meeting link.

5.2 Rescheduling by Client

You may request to reschedule a confirmed slot at no extra charge, provided the request is made more than 24 hours before the scheduled start. A single reschedule per Booking is permitted at no charge. Subsequent reschedules may incur a fee at the Operator’s discretion.

5.3 Late cancellation / no-show

If you cancel within 24 hours of the scheduled start, or fail to appear at the scheduled time without prior notice, the Booking is forfeited. No refund or rescheduling is provided.

5.4 Rescheduling by the Operator

If the Operator must reschedule due to illness, conflict, or force majeure, the Operator will offer a replacement slot at no additional charge as promptly as practicable. If no mutually agreeable replacement slot can be found within 30 days, the Operator will refund the Booking in full.

5.5 Punctuality

Calls begin at the scheduled time. If you join late, the call still ends at the scheduled end-time; the duration is not extended.

Bi-directional confidentiality applies by default to every Booking and Engagement. Each party agrees:

• To treat all non-public information disclosed by the other party as confidential.
• Not to disclose such information to any third party without the disclosing party’s prior written consent.
• To use such information solely for the purpose of the Booking or Engagement.
• To use reasonable efforts to protect such information from unauthorized access.

Standard carve-outs apply: information that (i) is or becomes publicly available without breach, (ii) was already known to the receiving party, (iii) is independently developed, or (iv) is required to be disclosed by law or court order, is not confidential.

For the 90-min Strategy Session tier, the Operator countersigns a Client-supplied NDA before prep begins, or provides a standard NDA on request. For the other call tiers, the default bi-directional confidentiality above applies; a separately signed NDA can be added at the Client’s request.

9.1 Strategy, not guarantee

The Services consist of strategic advice and structured deliverables based on the Operator’s experience and the information you provide. The Operator does not guarantee specific revenue, traffic, ranking, conversion, lead, AI-citation, or other business outcomes. Marketing and growth outcomes depend on many factors beyond the Operator’s control, including market conditions, your execution, competitive activity, platform changes, and macroeconomic factors.

9.2 No professional services

The Operator is not a lawyer, accountant, financial advisor, or tax advisor. Nothing on the Site or in any Booking or Engagement constitutes legal, tax, financial, or other professional advice. Decisions you make based on the Operator’s recommendations are your own.

9.3 “As-is” basis

The Site is provided on an “as-is” and “as-available” basis. To the maximum extent permitted by law, the Operator disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation.

9.4 Past performance

Case studies, testimonials, and metrics shown on the Site reflect prior engagements under specific conditions and are not a promise of similar outcomes for any other Client.

You agree to indemnify and hold harmless the Operator from any third-party claim, demand, loss, or damage (including reasonable legal fees) arising out of or related to:

• Your breach of these Terms or any other agreement with the Operator.
• Your violation of applicable law or third-party rights (including intellectual-property rights).
• Information or content you provide that is false, misleading, or infringing.
• Your use of any Deliverable in a manner inconsistent with the license granted in Section 6.

13.1 By you

You may stop using the Site at any time. If you have a confirmed Booking, the Refund & Cancellation Policy applies.

13.2 By the Operator

The Operator may, with or without notice, refuse service, suspend access, or terminate any Booking or Engagement if you breach these Terms, engage in misconduct, or if the Operator determines — acting reasonably and in good faith — that continuing the relationship would expose the Operator to legal, reputational, or operational risk.

13.3 Survival

The following sections survive any termination: 1 (Definitions), 6 (IP), 7 (Confidentiality), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 14 (Governing Law), 15 (Dispute Resolution), and 17 (Miscellaneous).

15.1 Good-faith negotiation

Before initiating any formal proceeding, the parties agree to first attempt to resolve any dispute by good-faith negotiation. The party raising the dispute will give the other party written notice describing the claim. The parties will meet (in person or virtually) within 30 days of the notice to attempt resolution.

15.2 Arbitration

If a dispute cannot be resolved by negotiation within 60 days of the initial notice, the dispute will be finally resolved by arbitration administered in accordance with the Arbitration and Conciliation Act, 1996 (India). The arbitration will be:

• conducted by a sole arbitrator jointly appointed by the parties; failing agreement within 14 days, appointed under the rules of the Mumbai Centre for International Arbitration (MCIA) for Indian-seated disputes, or the Singapore International Arbitration Centre (SIAC) for cross-border disputes where the Client requests it;
• seated in Kanpur, India (or Singapore where SIAC applies);
• conducted in English;
• governed by Indian substantive law.

The arbitrator’s award is final and binding on the parties and may be enforced in any court of competent jurisdiction.

15.3 Equitable relief

Notwithstanding Section 15.2, either party may seek interim or injunctive relief from a court of competent jurisdiction to protect intellectual-property rights or confidential information.

15.4 Costs

Each party bears its own costs of arbitration and legal representation; arbitrator’s fees are shared equally, subject to reallocation in the final award.

• Entire agreement: These Terms, the Privacy Policy, the Refund & Cancellation Policy, and any Engagement-specific consulting agreement constitute the entire agreement between you and the Operator regarding the subject matter.
• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect; the invalid provision is reformed minimally to achieve its intended purpose under applicable law.
• No waiver: The Operator’s failure to enforce any right or provision is not a waiver of future enforcement.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without the Operator’s prior written consent. The Operator may assign these Terms in connection with a successor or business transfer.
• No partnership: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and the Operator.
• Notices: Notices to the Operator must be sent to aknigam448@gmail.com. Notices to you may be sent to the email address on your Booking.
• Language: These Terms are in English. Any translation is for convenience only; the English version controls in case of conflict.